What Skin Type Is This Product For?
Our serum is formulated for all skin types especially sensitive, melanin rich skin.
Can I Return The Product If It Doesn’t Work For Me?
All sales are final. Due to the nature of skincare and our small batch production, we do not accept returns or exchanges. If your order arrives damaged, please email aquiteglow@newvelle.com within 48 hours of receiving it with photos and we will make it right.
Is Your Product Vegan and Cruelty Free?
Yes our formulas are vegan and never tested on animals.
Does Your Product Contain Fragrance?
No artificial fragrances are addedThe scent comes naturally from botanical ingredients.
What If My Order Arrives Damaged?
Please email us at aquiteglow@newvelle.com within 48 hours of delivery with photos of the product and packagingWe’ll be happy to resolve it.
How Long Does Shipping Take?
Orders are processed within 3–5 business days.Once shipped, delivery typically takes 2–7 business days depending on your location.
Can I Use This Product If I’m Using Other Active Ingredients?
Always patch test firstIf your skin is currently irritated from other products, allow time to heal before introducing a new product.
Can I Use This On Broken Or Wounded Skin?
We do not recommend applying the product on broken, wounded, or freshly irritated skin. Avoid contact with eyes.
How Often Should I Use The Serum?
Our Glow Factor Serum is gentle enough for daily use, morning and or night, based on your skin’s needs.